Workplace Violence Prevention Guide

The purpose of the Workplace Violence Prevention Guide is to establish a common framework for managing and preventing violence related issues in the workplace. The guide supports the Commonwealth interagency effort to consolidate resources and training, promote workplace wellness and safety, and suggest workplace violence prevention strategies for Commonwealth of Kentucky employees.

The Workplace Violence Prevention Guide provides an overview of general policies, practices that agencies can adopt to help prevent threatening behavior and violence affecting the workplace, and better respond to and resolve incidents of threats and violence that occur.

Commonwealth of Kentucky Workplace Violence Prevention Guide - PDF 188KB

As public employees we may, at some point in our careers, encounter a customer, client or even a co-worker who is becoming agitated or angry in our presence.  Verbal De-escalation is a set of non-physical skills to defuse a charged situation in an attempt to prevent a person from causing harm.  If you are interested in learning more please take the time to read this slide presentation.

Verbal De-Escalation Skills Presentation - PPT 187KB