Workplace Resolutions

A Workplace Resolution must be requested by a manager or above. A team of facilitators talks with each member of the conflicted work group, and then make recommendations for improvement. 

 

Some of the presenting group characteristics include personality conflicts; power struggles; lack of teamwork; unclear or conflicting expectations; absence of trust; troubled employees; and the need for additional training.  Workplace Resolutions is available, at no cost, to Executive Branch agencies. 

 

What to Expect During Workplace Resolutions?

A team of facilitators will come to the workplace to talk to each member of the group individually.  The facilitators’ role is to listen to all employees and make recommendations for workplace improvement.  The facilitators do not have authority to make any changes; they only provide observations and recommendations.  Participation in a Workplace Resolution is voluntary.  It is not mediation, investigation, or interrogation.

 

 

Workplace Resolutions – Frequently Asked Questions

 

1.      Who can use Workplace Resolutions?

A manager or above must request this process.  It is used when an entire workgroup (section, branch, etc.) is in conflict or off-track.

 

2.      How can a manager request it?

By calling Linda Patrick at 502-564-5974, or emailing her at linda.patrick@ky.gov.

 

3.      Is there a charge for this service?

No, it is free to state employees.

 

4.      Where does Workplace Resolutions occur?

At the worksite of the participants.

 

5.      How long does the process last?

Usually one day, although it depends on the number of participants.

 

6.      Who conducts the process?

Two selected facilitators from KEMP.

 

7.      How is Workplace Resolutions different from mediation? 

Mediation usually involves two people who arrive at their own solution with the assistance of a mediator.  Workplace Resolutions involves more people and includes recommendations from the facilitators.