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Title

KEAP Verbal De-escalation Skills (Classroom)

Location

Kentucky State Office Building - Room 139A

Start Time

8/16/2019 8:30 AM

End Time

8/16/2019 10:30 AM

Description

Sometimes employees feel frustrated or nervous when a customer becomes dissatisfied and upset. This workshop will present non-physical techniques that can prevent or diffuse a hostile situation. Having skills to respond in these situations may help you feel more confident when communicating under stress.

Contact

Category

Meeting

All Day Event

 

Recurrence

 

Attachments

Created at 6/27/2019 9:39 AM by Pierce, Rebecca W (PERS)
Last modified at 6/27/2019 9:40 AM by Pierce, Rebecca W (PERS)

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