Sometimes employees feel frustrated or nervous when a customer becomes dissatisfied and upset. This workshop will present non-physical techniques that can prevent or diffuse a hostile situation. Having skills to respond in these situations may help you feel more confident when communicating under stress.
Eligible for continuing education credit.
Registration Deadline: 24 hours prior to start time.
Register inMyPURPOSE Commonwealth U with Manager approval, or contact your training coordinator.
If you are signing up for one of our webinars and need accommodations, or would like webinar handouts in an alternate format (Braille, large font) please contact our office 502.564.5788 toll free: 800.445.5327 or email Rebecca.Pierce@ky.gov
. If possible, please submit your request at least 3 weeks prior to the class.