Roles and Responsibilities

Insurance Coordinators and Human Resource Generalists

As a representative of an agency that participates in KEHP, the IC/HRG is responsible for partnering with the Department of Employee Insurance (DEI) to ensure their employees are informed of the benefits, policies and processes of the Kentucky Employees’ Health Plan (KEHP). Below is a list of some of the most important duties of an IC/HRG.


Know the benefits available - health insurance, flexible spending accounts, health reimbursement accounts, waivers

Study the Administration Manual and quarterly updates

Study the KHRIS user guides and quarterly updates

Attend all IC/HRG training and watch all webinars

Understand COBRA and the requirement to use Ceridian's online WebQE system

Understand HIPAA and the requirement to complete annual HIPAA training

Use the matrix in the KHRIS Benefits Administration User Guide to determine the appropriate actions needed and the changes to be made in KHRIS

Work with your billing liaison to ensure enrollment and billing are in sync

Train employees on the benefits and qualifying events

Direct employees to the correct resources such as the website address

Provide the proper forms

Distribute the Benefits Selection Guide

Forward appropriate IC/HRG memos

Encourage employees to use KHRIS ESS and to update their demographics as needed

Provide accurately completed forms to DEI in a timely manner

Contact DEI for assistance with benefit interpretation, eligibility questions or billing concerns

Keep your email address updated in KHRIS

 

Roles and Responsibilities

Billing Liaisons

As a representative of an agency that participates in KEHP, the BL is responsible for partnering with the Department of Employee Insurance (DEI) to ensure bills are reconciled on a timely basis. Below is a list of some of the most important duties of an IC/HRG.


Reconcile and release health insurance premiums, administrative fees, flexible spending accounts and health reimbursement accounts

Reconcile health insurance premiums on a monthly basis

Reconcile flexible spending accounts twice per month

 

Attend all IC/HRG and BL training and watch all webinars

Study the KHRIS Benefits Accounting User Guide and any updates

Understand HIPAA and the requirement to complete annual HIPAA training