KEAP can recommend and provide a variety of services based on the specific needs of the individual or group. This is an overview of the services provided by KEAP:
Assessment
Each person seeking help will receive a confidential assessment with a trained professional. The purpose of the assessment is to clearly identify the problem. The assessment may be conducted face-to-face or by telephone.
Referral
After the assessment, KEAP may make a referral to the most appropriate professional or resource and provide assistance in making contact with those resources. KEAP does not provide ongoing counseling.
Follow-up
After making the referral, KEAP maintains intermittent contact with the employee to ensure the process has gone smoothly and the needed services are being provided.
Crisis Intervention
When critical incidents or workplace trauma occur, the EAP can provide crisis response. Psychological first aid services provide individuals with information about possible reactions that may follow a critical incident. A structured environment allows individuals to discuss their thoughts and reactions to the incident.
Grief Response
When death affects a workgroup, KEAP is available to help co-workers.
Management Consultation
Supervisors may consult with KEAP professionals for guidance regarding difficult employee and workplace situations.
Education
KEAP staff members are available for staff development training and onsite educational opportunities.